Terms & Conditions

• Receipt to Harvok of complete, signed warranty form & all required documentation. - Day 0
• Contact by service team. - Within 5 business days.
• Outcome received from manufacture post receipt or complete warranty documents, inc. any follow up items, if applicable. - 10-28 business days.
• Parts received from manufacturer. - Supplier guided ETA
• Van booked in once parts received. - At your preferred time, subject to workshop availability.
• Total approval process from return of complete documents to van being booked in for repairs. - Please allow approximately 8-16 weeks.

Introduction/Explanation:

Australian Consumer Law

Harvok Warranty

Exceptions

• Tears, punctures, shrinkage, softening, or fading of fabric items such as canvas, canopies, cushions, mattress, and upholstery.
• Any defect attributable, whether wholly or partly, to any modification made to the Van or use of a Part subject to a modification, unless such modification has been made by or with the prior express, written consent and direction of Harvok.
• Harvok believes, on reasonable grounds, the Van has been:
  • Written off.
  • Used for full-time or permanent residential purposes which have accelerated fair wear and tear.
  • Used for any purpose other than recreational personal use including commercial or hire purposes.
• The Van or a Part has become defective as a result of:
  • Fair wear and tear.
  • The Owner’s failure to properly maintain or use the Van in accordance with the recommendations
    and instructions specified by Harvok in the Harvok Owner’s Manual or in other communication by Harvok to the Owner.
  • Misuse or neglect of the Van or a Part.
  • Normal deterioration or reduction in aesthetic or physical appearance caused by UV exposure.
  • The Van, or the motor vehicle towing the Van, being involved in a motor vehicle crash.
  • Accident, theft, or fire.
  • Water ingress from submersion or water crossing.
  • The Van being used at excessive speeds.
  • Stone or rock strike, hail, windstorm, lightning, or other weather event.
• The Owner has not complied with all, or has done anything contrary to or in breach of any, recommendations and requirements contained in the Harvok Owner’s Manual.
• The Van is towed by a motor vehicle that:
  • Is not suitable for the size and weight of the Van when fully loaded.
  • Is unsuitable in any other material respect.
  • Has not been fitted with appropriate towing equipment.

Supplied Parts

• That the Supplied Parts are of acceptable quality..
• That the Supplied Parts are reasonably fit for the purpose for which they are represented to be fit or for which the Owner makes known they are being acquired..
• That the Supplied Parts correspond with any description of them..
• That spare parts and facilities for the repair of any Supplied Parts will be reasonably available..
• That the manufacturer or importer of Supplied Parts will comply with any express warranty given by that party.

Harvok Warranty Period

How to Claim

• Contact the Place of Purchase: The Owner should first contact the place of purchase to report the defect and initiate the warranty claim process.
• Provide Necessary Documentation: The Customer must submit a detailed claim to the place of purchase, including:
  • Proof of ownership of the Van (by either proof of purchase directly from Harvok or vehicle registration papers from the relevant government department).
  • A detailed description of the alleged defect.
  • The cause of the alleged defect.
  • Good quality detailed photographs of the defect.
• Cooperate with the Place of Purchase: The Owner should cooperate with the place of purchase and follow their instructions for further actions, which may include delivering the Van or affected Part to them for inspection and repair.

• Immediately cease use of the Van.
• Contact the place of purchase as soon as reasonably practicable to arrange for the Van to be inspected and carry out the required service or repair.

General

• The repair or replacement of the Van or Part is the absolute limit of Harvok’s liability under this document. Parts and labor used and supplied to rectify a defect covered by the Harvok Warranty are free of charge.
• Harvok will repair defects covered by the Harvok Warranty using Parts of a similar quality and may replace any Parts or repair a defect with refurbished goods of the same type and quality.

• Harvok is not responsible for loss of time, inconvenience, or other loss resulting from a defect. The Harvok Warranty covers only the repair, replacement, or adjustment of the Van found by Harvok to be defective and covered by the Harvok Warranty.
• After delivery of a Van or Part subject to a claim under a Harvok Warranty to Harvok or a Harvok Approved Service Repairer, if Harvok determines the Van or Part is free from a defect covered by the Harvok Warranty then Harvok may recover the cost and expense of inspecting, investigating, and testing the defect from the Owner.
• The Harvok Warranty does not cover regular service costs, maintenance costs, and wear and tear items since they do not arise from defects in factory materials or workmanship.
• To avoid warranty issues, the service schedule guide as outlined in the Owner’s Manual should be followed.
• If the Van is used in harsh conditions (such as beach and off-road environments or in extreme climatic areas), or with careless and reckless driving habits, then additional or more frequent maintenance services may be required.
• Costs, maintenance items, and other wear and tear items not covered by the Harvok Warranty include:
  • Regular service costs.
  • Repair or replacement of tires.
  • Repair or rectification of paint damage, dents, scratches chips, discoloration, and marks to any surface of the Van including, in particular, bench tops.
  • Lubricants, washers, and other like consumables used in services.
  • Body rattles and squeaks and the general tightening of Parts.
  • Adjustment of brakes.
  • Wheel balance and alignment.
  • Normal expansion and contraction gaps and wear of floor, wall, and ceiling surfaces.
  • Superficial cracking, delaminating, and crazing of the exterior fiberglass skin and exterior surfaces of the Van associated with normal wear and tear.

Definitions

• Modification: Any addition, deletion, or alteration made to or from the Van or any Part.
• Normal Use and Condition: Using the Van in a manner and in conditions that a reasonable person would consider appropriate and does not include:
  • Misuse of the Van or use of the Van in a manner contrary to the Harvok Owner’s Manual.
  • Failing to properly maintain and care for the Van, including failing to follow the service schedule guide outlined in the Owner’s Manual.
  • Commercial use of the Van (such as hiring the Van or use of the Van in the course of a business operated by the Owner).
  • Exceeding the operating or capacity limitations specified for the Van by Harvok in the use and operation of the Van, including for example use of the Van in obviously unsuitable terrain and conditions.

• Owner: The owner of the Van for the time being during the Harvok Warranty Period.
• Part: Any part, component, or assembly of the Van installed, supplied, or fitted by Harvok but excludes any part of the Van designated by Harvok as an unapproved accessory or Modification.
• Van: The van described and identified in the service record booklet in which this Harvok Warranty is set out, and includes any Part of the Van.
• Warranty Commencement Date: The date that the Van was delivered to the first Owner by Harvok.
• Written Off: That the Van has been so severely damaged that in the reasonable opinion of the Owner, or an insurer or a financier of the Van or Harvok have determined, acting reasonably, that it is not economical to repair the Van.
• Harvok Approved Service Repairer: A van repairer or service provider approved and appointed by Harvok to conduct repairs or servicing to the Van.
• Harvok: Harvok Pty Ltd ACN 646 229 049.
• Harvok Owner’s Manual: The manual provided by Harvok to the first owner of the Van.
• Harvok Warranty: The Harvok Warranty Statement set out at the commencement of this warranty document.
• Harvok Warranty Period: The period of time set out in table 1 for the Part.